Showing: 1 - 1 of 1 RESULTS

The tool on the download page has also been updated to version 2. Scripted REST APIs have only become available fairly recently in the Geneva release of ServiceNowand are something that a lot of developers have been avoiding, as they're new and arcaneand the documentation around them is still fairly new, and not very well built-out. In this article, we're going to learn how to create our own custom scripted REST API, which we'll use for our demo project: Retrieving the service catalog variables associated with a given RITM, for reporting in an external system.

Pro Tip : If you came here just wanting to deploy this functionality, skip to the bottom of this article, where you'll find information on obtaining a pre-built update set that you can deploy into your instance to enable retrieving catalog item variables via REST!

servicenow get variables from ritm

Before we get started, I want to quickly make clear what is, and is not, available in ServiceNow by default. However, if you're on Helsinkithere is a " Service Catalog REST API ", which allows you to do things like add a catalog item to a cart, update a cart, delete a catalog item from a cart, submit a cart, submit a record producer, and loads more.

This is not mentioned in any of the documentation that I've foundand I only learned about it by exploring in my developer instance while writing this article! So if you are just trying to submit catalog items via REST, now you know!

servicenow get variables from ritm

There's a way and a very robust way at that to do it in Helsinki. I'm not going to go into great depth here about REST, but suffice it to say that REST is a stateless, cacheable "language" that clients and servers can use to talk to one another, and pass data back and forth.

REST requests have a few key components:. In fact, it is a web address!

Subscribe to RSS

If you were to take a simple rest GET request for example, and put it into your browser's URL bar, you would get the results of that request in your browser window!

Request Header : This is a set of key-value pairs attached to the request, and is not unlike the header on a webpage. It contains some metadata about the request, such as an authorization token, what "language" Content-Type the request is in, and what Content-Type the request will accept a response in. Request Body : The Body of the request is where the bulk of the data can be found. If you're sending a " POST " request for example, which might generate a record on a server, the body of the request might contain the contents of the record to be created.

Similar to how variables work in javascript, request headers, parameters, and the request body can be used to pass data between the client and server. There are a few simple tools that you can use to build REST requests. Right away, you'll notice some significant differences, depending on whether you're in Geneva, or Helsinki or later.

In this article, I'm going to be focusing on the Geneva functionality, because it requires more manual work. It should be almost the same, but a smidge easier, in Helsinki. The code will be the same. The related lists represent REST resources, headers, and query parameters described above.

As we build a scripted API to send over the variables and variable values associated with a given request item, we'll need to create a way for the requestor to pass in the RITM ticket numbers they'd like to retrieve the variables for.

To create a request header, simply select the related list, and click New. I created one that looks like this:. As you can see from the example value, I'm allowing the user to pass in multiple ticket numbers, or just one.

The list should be comma-separated. And that's pretty much all the data we need from the user for this Scripted REST Service - so let's define our resource. This is done from the Request Header Associations related list. Now all we have to do is define a script which will get the request headerand define the response so that it contains the results that the requestor is looking for.

When you create a new resource, you'll be given a script stub that looks something like this:. From this, we can learn a few things about how this all works -- for example, we can use request. You can read through the code comments to get a really good sense of what's going on, but basically this script just grabs the value associated with the request header from the request that triggered the REST service to run, then queries the database for the values of the variables associated with the RITMs listed in that header.

Once it has them, it returns all the variables and values that have been populated as an object which, in JSONis returned as the body of the response back to the requestor. And that's about all there is to it! You can access this API using a tool like the one I mentioned near the beginning of this article, by using a request like this:. If you were to run a request like the one above against an instance that had this scripted REST API enabled, you would get a response that looked something like this:.

servicenow get variables from ritm

Thanks for reading!By using our site, you acknowledge that you have read and understand our Cookie PolicyPrivacy Policyand our Terms of Service.

The dark mode beta is finally here. Change your preferences any time. Stack Overflow for Teams is a private, secure spot for you and your coworkers to find and share information. I'm having trouble populating variables from the rest post to the RITM. Below is my current code. I'm open to all suggestions, like I said I'm learning this on the fly, so if there is any glaring problems, I'm all ears.

Kelahiran wuku merakih

Learn more. Asked 2 years, 8 months ago.

Uwebsockets tutorial

Active 2 years, 8 months ago. Viewed times. Joey 2, 18 18 silver badges 21 21 bronze badges. AdamK AdamK 73 7 7 bronze badges. Active Oldest Votes. You can use the setVariable ritm, variableName, value method such as this.

Kirk Kirk Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Email Required, but never shown. The Overflow Blog. The Overflow How many jobs can be done at home? Socializing with co-workers while social distancing. Featured on Meta. Community and Moderator guidelines for escalating issues via new response….

Feedback on Q2 Community Roadmap.Variable editors display variable values in fulfiller forms. A requester specifies these variable values in the catalog item questions.

Scriptable service catalog variables

The VEditor is applicable only for the ordered catalog items. This editor is a formatter added on requested items and catalog tasks of an ordered catalog item. This editor displays the values of questions specified while ordering the catalog item. By default, the VEditor is applicable for requested items and catalog tasks. You cannot use it for any other table. The default variable editor is applicable only for record producers.

This editor is a formatter added on records that are generated by a record producer for task-extended tables. This editor displays the values of questions specified in the record producer.

servicenow get variables from ritm

By default, this editor is applicable for the Incident, Problem, and Change tables. For other tables, configure this editor. It is not applicable in Service Portal and not recommended for catalog forms, and should only be used in requested item, target record, and catalog tasks.

After you configure the default variable editor for a task-extended table, you can view and edit the values of questions specified by the requester in the record producer. Applicable only for records generated by a record producer. Types of variable editors based on the catalog item type: For a catalog item, the VEditor displays the values of questions in the requested item and catalog task forms. For a record producer, the default variable editor displays the values of questions for records generated from a record producer for task-extended tables.

VEditor The VEditor is applicable only for the ordered catalog items. To support a catalog UI policy or a catalog client script on the VEditor for requested items and catalog tasks, select the Applies on Requested Items and Applies on Catalog Tasks check boxes for the catalog UI policy or the catalog client script. Note: You can make the Variable Editor Readonly scripts conditional by adding conditions to them. Figure 1. Catalog UI policies, catalog client scripts, catalog data lookups, reference qualifiers, and dependent reference fields are supported on the default variable editor only for task-extended tables.

To support a catalog UI policy or a catalog client script on this editor, select the Applies on the Target Record check box for the catalog UI policy or the catalog client script. Figure 2. Default variable editor. The following variable types are not displayed in the variable editor.You can use scripting to reference any request item variable from a table in scoped and non-scoped environment. When a variable is part of a variable set, you can reference it as current.

Variable set is also a first-class citizen in Service Catalog. Like variables, a variable set has read, write, and create roles. If roles are provided for a variable set, the roles are applicable for the variables within the set.

Roles of an individual variable are overridden by the roles of the variable set. An example of a variable reference follows. Note: In order to reference a variable from JavaScript, it must have a name. Applicable only for a variable isMultiRow is false and not for a multi-row variable set. For a variable, the label of the variable is returned. For multi-row variable set, the title of the variable set is returned.

Applicable only for a masked variable. Applicable only for a multi-row variable set isMultiRow is true. Note: An array of ordered key, value pairs is also applicable as input.

Lenovo gtx

Table operations. Set value of a multi-row variable set. Get value of column, var1, of a multi-row variable set. Set value of a variable set, var1. Row operations. Get the current row count. Return the ith row. Add an empty row at the end of the table and return a scriptable object. Delete a row.Several types of service catalog variables are provided.

Some variable types accept variable attributes. You can also provide help text for any service catalog variable. For information on defining help information, see Define help information for a service catalog variable.

See the following sections for more details on each variable type. For details on creating a variable, see Create a service catalog variable.

Unless specified, all variables and their configurations are supported in Service Portal. The break variable displays a horizontal line across the form. This line is a formatting element that does not collect data. The check box variable lets users enable and disable options by selecting and clearing it.

To make a check box mandatory for users, select the Selection Required option when you create the variable. For example, use this option to require users to select the I agree check box for an agreement form. If users try to submit the agreement form without selecting the check box, an alert message is displayed to tell users that they must select the check box.

If you create multiple consecutive check box variables for a catalog item, the check boxes are grouped under an Options label on the item page in the service catalog. If you want to define a custom label for the check boxes, create a label variable and organize the check box variables under the label. The container start, container split, and container end variables define a layout for a container that can hold more variables. Use the container start and container end variables to define the start and end points of a container layout.

The container end must be used along with the container start to close a container. A container layout can be split into two or three columns using the container split variable.

A container is similar to a variable set. Unlike a variable set, containers can be used anywhere, including inside a variable set. Containers can also be nested inside each other. For more help with selecting the appropriate container type, see the Determining if you are using the correct container variable [KB] article in the HI Knowledge Base.

The date and time variable creates a widget with a calendar and fields to select a date and time. Use the duration variable to specify the duration for which a catalog item is available.

The email variable creates a widget to enter and select an email address. The variable accepts only valid email expressions containing and domain information. The HTML variable lets you provide content with advanced formatting, including images, for a catalog item. Use the variable to create fields for user input.

You can also use the variable for reusable content when put into a variable set, such as terms and conditions. The variable is available in two modes: edit and read-only. In edit mode, a toolbar is available, and links do not work. In read-only mode, the toolbar is disabled, and links work. Under the Validation Scripts submodule, a validation script type associated with this variable is available.

The label variable displays a label across the form.Several types of service catalog variables are provided. Some variable types accept variable attributes. You can also provide help text for any service catalog variable. For information on defining help information, see Define help information for a service catalog variable.

See the following sections for more details on each variable type. For details on creating a variable, see Create a service catalog variable. Unless specified, all variables and their configurations are supported in Service Portal. The break variable displays a horizontal line across the form. This line is a formatting element that does not collect data.

The check box variable lets you enable and disable options by selecting and clearing it. To make a check box mandatory for users, select the Selection Required option when you create the variable. For example, use this option to require users to select the I agree check box for an agreement form.

If users try to submit the agreement form without selecting the check box, an alert message is displayed to tell users that they must select the check box.

Pbthal vinyl rips

A group of check box variables is created when you create consecutive check box variables. These check box variables are sorted by their order within the group. If you want to define a custom label for the group of check boxes, create a label variable at the start of the consecutive check box variables. The label is then considered a part of this group and acts a label of the group. If there is no custom label, check boxes are grouped under an Options label by the application.

The container start, container split, and container end variables define a layout for a container that can hold more variables. Use the container start and container end variables to define the start and end points of a container layout. The container end must be used along with the container start to close a container. A container layout can be split into two or three columns using the container split variable.

A container is similar to a variable set.The intention of this blog is to share my experiences with developing and administering the ServiceNow platform. Recently during an upgrade to Madrid, it was decided to activate the Document Viewer plugin which was new.

Understanding the Request, RITM, Task

Did you ever publish a new workflow for a catalog item and realize that there was a mistake in it? By this point, tickets have been opened against this new workflow, and…. There are many ways generate a random password for ServiceNow, but this one is an easy and quick implementation. Enhancement to this script can be made, but for now, serves the purpose…. So I thought I would share an interesting experience that for me took a little time to figure out.

I did figure out the issue prior to our response from HI not…. If you are using approvals for Requested Items, in many cases, the approver does not always have access to the documents on the original requested item due to not having an ITIL…. ServiceNow user accounts must have a unique username associated with the account in order for the user to be able to login. This also applies to older disabled accounts. There are occasions,….